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Hi there, I am Cris and will be glad to assist you.
Your issue/question sometimes can be hard to pinpoint especially since you are receiving emails. If you like I can offer you secure remote support, take a look at your Gmail settings. Also scan your PC with a free malware software for any virus issues.
They charge you and place the money in your JustAnswer account. A expert is not paid until you rate our service. We did not get an opportunity to start working on your issue. But if you choose not to then I can request a refund.
OK makes sense. But not much of difference if you call for support to Microsoft, Geek squad, etc..
I will put in for a refund for you. Good luck.