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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 15172
Experience:  10+ years of work experience.
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The search option isn't working (using version 15.29

Customer Question

The search option isn't working (using version 15.29 (161209) on MacBook Pro Mac OS 10.12.2)
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: MacBook Pro (15 inch, 2016)
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Outlook on my MacBook Pro
JA: What troubleshooting have you tried?
Customer: Not sure what to do. One day searching mail worked, then it didn't.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can t think of...
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

When you attempt to search from something, what happens?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 2 months ago.
When I type something in the search box, I get "NoResults" (although I know there are messages that include my search term
Expert:  Jason Jones replied 2 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 2 months ago.
No
Customer: replied 2 months ago.
Is this a known issue with the current version of Outlook for Mac?
Expert:  Jason Jones replied 2 months ago.

Yes, it is a known issue.

If you wish, follow the instructions under the Resolution heading on the following page: https://support.microsoft.com/en-us/kb/2741535

Customer: replied 2 months ago.
Thank you.
Expert:  Jason Jones replied 2 months ago.

You are very welcome. Thank you.

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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