Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.
Can you please tell me the email address or account that you are using so that I can give you the detailed solution/procedures?
Also, are you using a web browser like Mozilla Firefox, Internet Explorer, or Chrome to access your email? Or are you using an email program like MS Outlook 2016?
Can you please answer for me the second question? How do you access your @live.com email?
Also, if you are using a computer right now, can I remotely access your computer so that I can directly check and demo to you the procedures while you watch on your screen?
Can you describe to me how this email icon looks? Is it an icon with blue "o" in it and part of an envelope?
I just sent you the formal offer for remote acces. You can accept it if you want me to remotely access your computer to demo to you the procedures.
Can you please tell me what menu commands do you have in your Outlook? Do you have Home or File menu?
I just want to know what kind of Outlook you are using because there are 2 things that are called Outlook. One with the web and the other is the standalone program. Please answer my last question... Give me the menus that you see there in your Outlook
Is your Outlook screen similar to this picture below?