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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36565
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I want to import my sbcglobal saved emails to my new gmail

Customer Question

I want to import my sbcglobal saved emails to my new gmail account
JA: How long have you had this issue with your Gmail account?
Customer: just opened account last night so this is a new issue
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is your sbcglobal email currently working?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
It is currently working on macbook air
Expert:  Viet - Email Tech replied 3 months ago.

Thank you. Here are all the steps at the website:

https://support.google.com/mail/answer/21289

Please let me know. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Summary: here are the simple steps:

  1. Sign in your gmail email address at the gmail.com website:
    http://www.gmail.com
  2. There, click on the gear / wheel icon near the upper right corner, then click on Settings.
  3. Click on the option Accounts and Import near the top.
  4. Click on option Import mail and contacts.
  5. Enter your full sbcglobal email address.
  6. Click on Continue.
  7. Click on Continue again.
  8. Sign in your full sbcglobal email address if prompted.
  9. Scroll down to the bottom and click on Agree.
  10. Follow the reset of the instructions there.

Let me know if there is any error or message, or if you are stuck at any step.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Optional: If you'd like to, I can also connect remotely to your computer and fix this issue directly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Hi,

How are you? It's been about a week. Have you gotten a chance to try my suggestion above yet?

Do you still need help with the email importing issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,