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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email. My password does not work. Yahoo

Customer Question

I cannot access my email. My password ***** not work. Yahoo will not accept the birthplace for my mother. I have 38 emails waiting and I am frustrated.
JA: When did you last reset your username and password?
Customer: I have been un able to reset my username and passord.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Practically everything on the help page.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

The question is case sensitive. Try entering the birthplace in all lower case letters. If that doesn't work, capitalize only the first letter. Did that help you?

I will be standing by, looking forward to your response.

Thank you,
Jason