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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can't remember any information to retrieve my gmail

Customer Question

I can't remember any information to retrieve my gmail password
JA: How long have you had this issue with your Gmail account?
Customer: I believe 3 years
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: just going through the questions after if asks "need help" while trying to sign in to gmail. I didn't have a previous password. I can't remember exactly when I set it up. it doesn't offer a "get call" option like it does my sister. I get to the end of the line and it says that it an' validate me as a user
JA: Anything else you want the email expert to know before I connect you?
Customer: I was wondering if there was a phone number that I could call for help
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Expert:  Martin replied 4 months ago.

Thank you. From your computer click the following link:

https://ngmt.screenconnect.com/?Session=1a9744b6-4967-4643-921f-d20e8434d69f

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

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