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Ask Yvette Your Own Question

Yvette
Yvette, Consultant
Category: Email
Satisfied Customers: 87
Experience:  Tech Manager
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I put in an email what is the $20 fee for fixing it? Ok, Jet

Customer Question

I put in an email what is the $20 fee for fixing it ?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Ok
JA: Just to clarify, what email service provider are you using?
Customer: Jet blue
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Not sure.
JA: What troubleshooting have you tried?
Customer: Make 6 phone calls to different depts of jet blue and get different answers,
JA: Anything else you want the email expert to know before I connect you?
Customer: Did they get my email explaining my problem Getting card
Submitted: 1 month ago.
Category: Email
Expert:  Yvette replied 1 month ago.

Hello, I’m Yvette (E-Vet) with Just Answer! We're an Independent company providing tech support. I'm reviewing your question and will reply shortly.

Customer: replied 1 month ago.
Thank you
Expert:  Yvette replied 1 month ago.

Could you please provide:

  1. Your email address
  2. More details about what issue you're having.
  3. If you're trying to reach a specific company
Customer: replied 1 month ago.
jet Blue. Someone took my meds when my bag went into luggage and I had to pay for replacements
Expert:  Yvette replied 1 month ago.

So you need to report a theft to Jet Blue? Is that the purpose of your question?

Customer: replied 1 month ago.
Expert:  Yvette replied 1 month ago.

Jet Blue Central Baggage Services: 1-***-***-****

Jet Blue Customer Service: 1-800-JETBLUE (1-***-***-****)

Expert:  Yvette replied 1 month ago.

Is there anything else I can help you with today?

Customer: replied 1 month ago.
I tried to with 6 phone calls to different depts whom sent me on a Merry chase
Expert:  Yvette replied 1 month ago.

Did you already try both of the numbers I listed?

Customer: replied 1 month ago.
Oh yes again and again. They have my compliant recorded with # WPVVIG my conf ermation #
Expert:  Yvette replied 1 month ago.

Once you've filed a complaint you should hear something back. Another option would be to contact the Better Business Bureau (www.bbb.org) or the Federal Aviation Association (www.faa.gov).

Thanks for using Just Answer!

Customer: replied 1 month ago.
you have NO answer for me
Expert:  Yvette replied 1 month ago.

Sorry, what type answer are you seeking? Your original question indicated you wanted to know how to report a theft to Jet Blue. I provided the numbers for Jet Blue Baggage Services and Customer service as well as link addresses for the BBB and FAA. Since you've filed a report this is the correct approach to use. If you're unhappy with this method please contact Jet Blue again and ask to speak to a manager and also contact the BBB and FAA.

Customer: replied 1 month ago.
No better than me. NOT Happy no resolve to my question
Customer: replied 1 month ago.
I want to be reimbursed for the cost of my meds. Thought I made that clear since I gave $$$ of everything and saying I have the receipts
Expert:  Yvette replied 1 month ago.

Mam, I'm sorry for the confusion but you've reached Just Answer. We provide technical support. We are not affiliated with Jet Blue and unfortunately we cannot reimburse you for your meds.

Customer: replied 1 month ago.
I get my $$ back?
Customer: replied 1 month ago.
We both misunderstand what we we're looking for.
Expert:  Yvette replied 1 month ago.

Please send an email to***@******.*** or call 1-***-***-**** to request a refund of your fee. Thanks for using Just Answer.