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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Ive been locked out of my 2 hotmail accounts for over a year

Customer Question

Ive been locked out of my 2 hotmail accounts for over a year and still cant get in. so I opened another email***@******.*** what can I do as I've tried several times to get in???
JA: How long have you had this issue with your Hotmail account?
Customer: over 1 year now!!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my phone sometimes my computer
JA: What troubleshooting have you tried?
Customer: Answering the security questions so many times casnt remember how many like 20 times they ask for personal info like credit card etc.
JA: Anything else you want the email expert to know before I connect you?
Customer: Why did they shut down both accounts when only 1 was compromised?
Submitted: 2 months ago.
Category: Email
Customer: replied 2 months ago.
I"m really hoping this is a legitimate site as I thought you were connected with Hotmail services. It's been over 10 minutes now so I hope I didn't waste my hard earned money here? Text me the answers or email at the gmail account. Thanks!
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

Can you please tell me your 2 hotmail accounts so that I can check their status and recovery options?