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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Get this message when trying to open outlook 2016." Cannot

Customer Question

get this message when trying to open outlook 2016. " Cannot open Outlook window. The set of folders cannot be opened. Operation Failed."
JA: How long has this been an issue?
Customer: just today.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: here through browser I guess. someone tried to copy the address book from this computer to another. the Outlook has been downloaded from office 365.
JA: What troubleshooting have you tried?
Customer: i have reinstalled outlook from windows 365. still get error message.
JA: Anything else you want the email expert to know before I connect you?
Customer: that's it
Submitted: 2 months ago.
Category: Email
Expert:  Cris replied 2 months ago.

Hi there, I am Cris and will be glad to assist you.

You have a 365 account configured into Outlook 2016 is that correct?

Expert:  Cris replied 2 months ago.

Did you still need further assistance with your issue?