Hello and welcome to Justanswer which is a independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or is this a Mac PC?
Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
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Are you trying to open this gmail account using a web browser (Internet explorer,Chrome,Firefox)?
You can simply go to www.gmail.com and sign in using your gmail and its password ***** login.
Have you tried that ?
Did you try to access your gmail like i mentioned above and did it work? if not we can try other methods please let me know.
You are welcome.
Not sure why you want refund if you were able to login to your gmail like i mentioned above?
what you need to do is go to www.gmail.com
if it auto logs into your wifes account
on the top right is an icon with her picture or the first letter of her name on the account
put the mouse over it and it will show her name
click on that icon
click ADD ACCOUNT
put your email address and password *****
if that does not pull up your email immediately
click that button again and it will show both accounts and you can select yours.