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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I haven't used my tablet for 3-4 years.switched to using

Customer Question

I haven't used my tablet for 3-4 years.switched to using kindle fire.so I have forgotten password & secret word.I would like them to be the same as the one on my kindle.thank you!
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: NuVision.had a lot of trouble using it so I erased everything & put it away!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my kindle fire.
JA: What troubleshooting have you tried?
Customer: Just trying different passwords,2 or3.don't know too much about options.
JA: Anything else you want the email expert to know before I connect you?
Customer: Only that I have pictures of a memorial dedicated to someone who was near & dear,that I would like to retrieve!
Submitted: 4 months ago.
Category: Email
Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.