Hi, I'm Robert and I'll be helping you with your computer question.
i can help you through the phone or remote access
But while i can and have found a way for many people to reset their passwords when they could not do it themselves. At the bot***** *****ne YOU must have access to a way to prove to the yahoo machine that it was your account in the first place
that usually means having access to a phone or alternate email address that was connected to the account BEFORE you lost the password.