Hi. My name is***** your for your question and the opportunity to assist.
Do you have an @outlook.com e-mail address or are you using something different?
Are you using a Skype name to log in to Skype or do you log in
using an e-mail address (Microsoft account)?
Thank you. May I have that address please?
Is there a phone number attached to the account?
Thank you. Are you able to successfully sign in to Skype?
Thanks. Your Skype name is ***** ***** a Gmail account.
Was the Outlook account something you created when you got the phone but never actually use the
account other than for logging in?
What's the country code for that phone number?
Thanks. It doesn't like that phone number after all.
Apparently it's not attached to the account.
I'll open this up to the other experts. Maybe one of them has
a different way to overcome this. You'll receive an email
notification when one responds.