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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have an outlook account and I cant remember it. It need it

Customer Question

Hello I have an outlook account and I cant remember it. It need it to track my windows phone
JA: How long has this been an issue?
Customer: I lost my phone last night
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser in my oldet lap top whichI dont have with me
JA: What troubleshooting have you tried?
Customer: I tryed using my skype account to sign into outlook And my phone number It says my phone number does not exist And my skype account seems not to be linked
JA: Anything else you want the email expert to know before I connect you?
Customer: I also dont remember my password
Submitted: 16 days ago.
Category: Email
Expert:  Byron replied 16 days ago.

Hi. My name is***** your for your question and the opportunity to assist.

Do you have an @outlook.com e-mail address or are you using something different?

Expert:  Byron replied 16 days ago.

Are you using a Skype name to log in to Skype or do you log in

using an e-mail address (Microsoft account)?

Customer: replied 16 days ago.
outlook
Expert:  Byron replied 16 days ago.

Thank you. May I have that address please?

Customer: replied 16 days ago.
The problem its exactly that I dont remember my acoount
Expert:  Byron replied 16 days ago.

Is there a phone number attached to the account?

Customer: replied 16 days ago.
I tried using my skype account but it looks like it isn Linked
Customer: replied 16 days ago.
Normally yes I also tried sign in with my phone +52(###) ###-####
Expert:  Byron replied 16 days ago.

Thank you. Are you able to successfully sign in to Skype?

Customer: replied 16 days ago.
my accountis ad.lopezjaimes
Expert:  Byron replied 16 days ago.

Thanks. Your Skype name is ***** ***** a Gmail account.

Was the Outlook account something you created when you got the phone but never actually use the

account other than for logging in?

Customer: replied 16 days ago.
I used it in my Mac Book to enter one drive
Expert:  Byron replied 16 days ago.

What's the country code for that phone number?

Customer: replied 16 days ago.
I used one drive a few times. Its Mexicos code
Expert:  Byron replied 16 days ago.

Thanks. It doesn't like that phone number after all.

Apparently it's not attached to the account.

I'll open this up to the other experts. Maybe one of them has

a different way to overcome this. You'll receive an email

notification when one responds.

Customer: replied 16 days ago.
I dont know how can it not be attached sinceI createdthe account explicitly tobe able to use the phone.
thank ypu very much for the support!