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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am not very tech literate but so do want you to help me

Customer Question

I am not very tech literate but so do want you to help me open ALL my archived emails.I need to get hold of my contacts who were accidentlt wiped off. Can you help me?Happy new year!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop computer.
JA: What troubleshooting have you tried?
Customer: I do not even know what that means...I only know that I cannot open my archived mail.
JA: Anything else you want the email expert to know before I connect you?
Customer: Thankyou, if the expert can just open my archived gmails (all of them) I will be most grateful.
Submitted: 17 days ago.
Category: Email
Expert:  Martin replied 15 days ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

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