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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My e, mail for years hotmail.com, web browser, when i get

Customer Question

my e
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: mail for years hotmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: when i get this compu i put my mrries name and then they change maspassor to***@******.*** my was***@******.*** nao i dont knou my password
JA: Anything else you want the email expert to know before I connect you?
Customer: I want to recover my old account, do I hve to pay?
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to Justanswer which is a paid and independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Are you trying to access your***@******.*** email account ?

Are you accessing this email account on a windows or mac computer?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.