How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My email has a translation buddy and i don't know how it was

Customer Question

my email has a translation buddy and i don't know how it was added to my browser
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: home computer
JA: What troubleshooting have you tried?
Customer: i don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: will i have tried several times to get my email and it is in german
Submitted: 19 days ago.
Category: Email
Expert:  Sandy replied 19 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 19 days ago.

I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

Related Email Questions