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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I have 2 different gmail accounts. I was going to change the

Customer Question

Hi, I have 2 different gmail accounts. I was going to change the passwords, but it doesn't allow me to get into the second account
JA: How long have you had this issue with your Gmail account?
Customer: just today when I tried making the changes
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: one time I opened a different browser and I thought I was in the second gmail and as I looked to change the password, I fould that I was in the first one which I already changed
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What happens when you sign in your second gmail email address? Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

What's the make / model of your computer?

Can you please confirm the email address you are having issue with?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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