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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
I will be glad to assist you with this.The best option will be to use a live discussion via phone option troubleshoot the issue. Will that be okay?
I'm sending you phone support offer. Should you accept it, I will be able to call you.
You can reply to me here by typing in the box below please.
May I know if you have tried to reset the account password ***** contacted Rogers support team?