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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Nothing. I have trouble with my Windows account. It is not

Customer Question

nothing. I have trouble with my Windows account. It is not recognized on my new laptop and I am trying to install some games
JA: How much experience do you have with this particular machine?
Customer: 3 hours of hell on Windows 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through Chrome
JA: What troubleshooting have you tried?
Customer: none, I don't think
JA: Anything else you want the email expert to know before I connect you?
Customer: don't think so. don't really know
Submitted: 5 months ago.
Category: Email
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bryan replied 5 months ago.

Hi and thank you for your question.

Just to clarify, are you unable to login to your Microsoft account when trying to install games?

Please reply at the box below, and then we will continue further.