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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11670
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I need to change my email password, several years ago I

Customer Question

I need to change my email password
JA: When did you last reset your username and password?
Customer: several years ago I think that I have been hacked.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a desktop computer.
JA: What troubleshooting have you tried?
Customer: Geeksquad
JA: Anything else you want the email expert to know before I connect you?
Customer: no I don't think so thanks.
Submitted: 5 months ago.
Category: Email
Expert:  Bryan replied 5 months ago.

Hi and thank you for your question.

Just to clarify, who's your email provider, e.g. Gmail, Hotmail, etc.? Are you able to sign in to the account now, or are you locked out?

Please reply at the box below, and then we will continue further.

Customer: replied 5 months ago.
It is a regular yahoo email account, yes I am able to sign in but keep getting mailer Deamon undeliverable notices when I have not sent any out. I really need to know how to change my Email access password.
Expert:  Bryan replied 5 months ago.

I see, all right; it does look like your Yahoo account might have gotten compromised somehow, hence these undeliverable emails are being sent on your behalf. Please open up the following link first:

https://edit.yahoo.com/config/eval_profile

Sign in to your Yahoo account, when prompted.

Next, click Account Security on the left.

Click Change password. Enter and confirm your new password.

Click Continue > Continue to finish.

This should do it. If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to click (and submit) one of the five star buttons at the top of this page to rate my service. Thank you.

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