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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Don't know password, Been a couple years....I need to get

Customer Question

Don't know password
JA: When did you last reset your username and password?
Customer: Been a couple years....I need to get into that account
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My phone but I use another account
JA: What troubleshooting have you tried?
Customer: I don't have the number tied to my account or the alter email
JA: Anything else you want the email expert to know before I connect you?
Customer: I really need to get into that account
Submitted: 5 months ago.
Category: Email
Expert:  Bhavik Joshi replied 5 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 5 months ago.

Please tell me the email address for which you want reset the password.

Customer: replied 5 months ago.
Expert:  Bhavik Joshi replied 5 months ago.

okay . Give me min.

Expert:  Bhavik Joshi replied 5 months ago.

Do not have access to this number :- (5**) ***- 35

Expert:  Bhavik Joshi replied 5 months ago.

and this email id s***************@******.*** ?

Expert:  Bhavik Joshi replied 5 months ago.

Please let me know if you have access to any of these and also tell me the complete email address s***************@******.***

Customer: replied 5 months ago.
Send to my email at***@******.***
Expert:  Bhavik Joshi replied 5 months ago.

No, I need to know this email address :- s***************@******.***

Expert:  Bruce Wilner replied 5 months ago.

A humble suggestion: if you haven't been there in a "couple [of] years," the last thing you "need" is to gain access to that account. Just create a new one at some free site and move along.

Customer: replied 5 months ago.
Just give me my money back...this was a waste of time
Expert:  Bruce Wilner replied 5 months ago.

Many people find JustAnswer.com an invaluable source of expert help. Mr. Charles Schwab recently invested tens of millions of dollars in our company, a fact of which we are extremely proud.

If you can't help the expert when he asks you simple questions--such as, "what is this email that ends with '11' that you listed as the recovery email"--we cannot pull rabbits out of hats.

In the future, please write down important information and file it somewhere so that it will be available when someone asks you for it.

Customer: replied 5 months ago.
The person connect me to this page...which i told him i dont have access to either one.....if they knew that it was possible they should have never connected me to this page....i did you a proper email...... dont have to be a dick about it expecially i paid money for your help.....pull my middle finger out of your hat and till me what it means......???? Thanks for nothing!!!!!
Customer: replied 5 months ago.
keep your invaluable useless 10 of million of dollars for your self.....
Expert:  Bruce Wilner replied 5 months ago.

I wish I understood the hostility. Many experts are seeing a great deal of it here recently.

Customer: replied 5 months ago.
You were a smart ass......do the math you call your self experts......and all i asked for was my money back....said i can have it back with 0 questions.....but you guys just piss off your customers.....so just keep the damn money sounds like you neeed it more than me.....dont want to hear from you guys again