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Engineer John C.
Engineer John C., Engineer
Category: Email
Satisfied Customers: 14590
Experience:  Computer Science Engineer
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I can not get into my gmail or email, Google account. I have

Customer Question

I can not get into my gmail or email, Google account. I have new phone and trying to get these open.???? I'm confused and have no idea what a pin #is or how to find.
JA: How long have you had this issue with your Gmail account?
Customer: Since yesterday....new phone
JA: Have you installed any updates recently?
Customer: All the time and of course can't do anything now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just how to get this working since everything is driven by a Google account.!!!!
Submitted: 2 months ago.
Category: Email
Expert:  Engineer John C. replied 2 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

First make sure you have the right password ***** your email account. You can test it from your computer. If you go to gmail and you get your email without entering your password, then please log off first and log in again entering your password. This is to confirm you have the right password.

When you are 100% sure you have the right password, then from your phone open any website first to make sure you have internet from your phone. If you are able to open a website (let's say cnn.com or foxnews.com) then proceed to add your Gmail account (that's your Google account) using the password ***** just tried from your computer.

If your password ***** not work from your computer, please click here https://accounts.google.com/signin/recovery <=== CLICK HERE

After you reset your password, try again adding your account to your phone.

Please keep me posted.

Thank you and have a blessed day!

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Please let me know if you need more assistance by using the reply box below, I'm happy to discuss further. :) If not, please take a moment to rate my personal answer to you.

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Thank You and I wish you all the best. GOD Blessings!!!

John
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