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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot access my hot mail account on my labtop, about a

Customer Question

cannot access my hot mail account on my labtop
JA: How long have you had this issue with your Hotmail account?
Customer: about a month
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and ipad
JA: What troubleshooting have you tried?
Customer: got 3219 message and tried to fix but could not
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you have your Hotmail account set up in the Windows Live Mail program?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Thank you. Do you recall, within the past year, receiving an email from Microsoft similar

to the one in the attachment below?

Customer: replied 4 months ago.
i do not want to pay $52 can you help me or not
Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Basically what Microsoft said in that email is that their email accounts (,, and

will no longer work in Windows Live Mail. (attachment below)

Customer: replied 4 months ago.
windows live does not exist now?
Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Windows Live Mail is an old Microsoft program. Microsoft changed the way they deliver their mail and

the new system won't work with Windows Live Mail.

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