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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I'm not sure. I tried to login and my account was locked.

Customer Question

Hi. I'm not sure. I tried to login and my account was locked. Can you help?
JA: Have you tried having password ***** directions emailed to you?
Customer: No, I was asked to fill in a form
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: I was asked basic security questions, and then directed to complete a form providing additional information. Can you help me to reset my password?
JA: Anything else you want the email expert to know before I connect you?
Customer: no thanks
Submitted: 2 months ago.
Category: Email
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

Please tell me the eamil id of the account for which you are trying to reset the password.