I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
You're welcome. Great. Yes, the first troubleshooting step is to shut down / restart the computer. Do you need help with any other computer question / issue today? Thank you for the update.