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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My pc is acting strange i cant access gmail ,i assume it is

Customer Question

my pc is acting strange i cant access gmail ,i assume it is sending me a temp. password ***** i cant access my in messages so therefore it cant show me. lost in cyberworld.
JA: How long have you had this issue with your Gmail account?
Customer: about 2 wks.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my pc
JA: What troubleshooting have you tried?
Customer: i cant get ANYWHERE i ve forgotten my pass word when i ask for atemp pasword it goes to in box which i cannot access
JA: Anything else you want the email expert to know before I connect you?
Customer: i don't think so
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac? What is the problem email address so that I can check its status and recovery options?

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