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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I was hacked a few days ago i recently changed my password

Customer Question

I was hacked a few days ago i recently changed my password ***** bu my email still keeps sending out emails that I dis not send.
JA: When did you last reset your username and password?
Customer: 3 days ago. twice
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and computer
JA: What troubleshooting have you tried?
Customer: changed my password *****
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

It can take 24-48 hours for the emails to stop but it is possible that you have spyware/malware on your computer that is still causing the issue since it was 3 days ago.

Can I connect to your computer to clean it up and make sure it is virus free?

Customer: replied 3 months ago.
Please refund me now
Customer: replied 3 months ago.
how do I get my refund? My card was just charged and I have not used any services
Expert:  Josh replied 3 months ago.

Would you like to fix the issue or issue a refund?

Customer: replied 3 months ago.
Please issue the refund
Customer: replied 3 months ago.
16998791-210 please refund

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