How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Story tried to set a pin for cell phone and had to get tech

Customer Question

long story tried to set a pin for cell phone and had to get tech help. need gmail info to reboot phone (uscellular)
JA: How long have you had this issue with your Gmail account?
Customer: reset password ***** morning and now it won't work on cell phone reboot.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use the home computer and all my passwords are remembered by Norton so of course they aren't in my head.
JA: What troubleshooting have you tried?
Customer: got help from uscellular tech and then went to google website using chrome browser to reset password
JA: Anything else you want the email expert to know before I connect you?
Customer: can you tell me, am I entering my address correctly? ***@******.*** is what I have been trying to enter
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Did you reset the password ***** your Gmail account?