Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Hi no problem can we continue in the Q&A?
It might only be a tick in your mail client that's not set to leave a copy of the mail on server
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Are you using Outlook or some Email client program like that to send/receive Emails?