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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't get into my account! We are traveling in Canada but

Customer Question

Can't get into my account! We are traveling in Canada but live in Austin, Texas. Keep getting password ***** and have changed it and still get the same reply. Now I am locked out. I think there may be a user name problem. My Wife's account is***@******.***. Her name is***** Hope you can help.
JA: Have you contacted anyone about your account?
Customer: No, who do I call?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On the iPhone or a mini and I think we are using 3rd party connection.
JA: What troubleshooting have you tried?
Customer: None, where do I go for that?
JA: Anything else you want the email expert to know before I connect you?
Customer: No you have done a good job asking questions.
Submitted: 30 days ago.
Category: Email
Expert:  Martin replied 30 days ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin