How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 15214
Experience:  10+ years of work experience.
30759776
Type Your Email Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I had to get a new wifi modem. now my e-mail won't receive

Customer Question

I had to get a new wifi modem. now my e-mail won't receive new e-mails asking for a password ***** the password ***** down and it says its not correct....How do I reset the password ***** outlook
JA: What's the make/model of your device? How old is it?
Customer: I have a HP Envy purchased Jan 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since 12/13 when I changed the modem I don't know how to troubleshoot this
JA: Anything else you want the electronics expert to know before I connect you?
Customer: its outlook 2013
Submitted: 3 months ago.
Category: Email
Expert:  Jason Jones replied 3 months ago.

Hello,

My name is***** and I look forward to assisting you today.

You may change the saved password ***** the account by following the instructions that I typed for you below:

- Open Outlook.

- In the top Outlook menu bar, click File > Account Settings > Email

- Click the tab on top for the email accounts.

- Double click the account that you need to change the password *****

- Change the password ***** the correct one.

- Click Next / Finish

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, Jason Jones, you may ask your question at on the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For Jason Jones Only!"

My Profile page:

http://JasonFixedit.com

Related Email Questions