Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
This mostly is a scam message.I need more details to confirm it.
Are you getting a phone number in the message to call them also does it say they are from Microsoft or Windows support?
On which web browser are you seeing this message,Is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Welcome, I am Cory. Thank you for asking your question today.
No, Windows will not contact you to tell you that you have viruses that need to be removed.
This is a known scam that is more common these days. If they gained access to your computer, please let me know. If you paid them money for a cleaning or virus removal service, usually a ridiculous amount of money, please contact the credit card company for a refund.
It is good that you came here to find out about it hopefully before they did anything to your computer.
Please let me know if I have answered your question today.
Do you have any other questions for me today?
If not please use the stars to rate my answer above.