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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Not sure I am not getting any on this computer, Its an HP 6

Customer Question

Not sure I am not getting any on this computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Its an HP 6 months old, Windows 10, ENVY 750-116
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use phone and web windows 10
JA: What troubleshooting have you tried?
Customer: I get email on phone, and also at Home computer. but not this work one. I did get a message from micrsoft that my dropbox has expired. I wonder if that has anything to do with it
JA: Anything else you want the email expert to know before I connect you?
Customer: Either my settings were changed due to the expiration of dropbox or just in this machine.
Submitted: 5 months ago.
Category: Email
Expert:  Quiksilver07070 replied 5 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 5 months ago.

So....what issue are you wanting to work on?

I see you mentioned 2 different things.

.

YOur Work computer isnt working with your EMails?

and the second issue i see is.

YOur DropBox has expired.

.

So....typically Dropbox has NOTHING to do with your Emails......really.....Dropbox is a Cloud drive, and your emails use a VERY seperate and different system.

.

So, which would you like to work on?

Customer: replied 5 months ago.
Emails
Customer: replied 5 months ago.
No, I'll get someone else to do it Thanks.
Expert:  Quiksilver07070 replied 5 months ago.

Okay then.

Happy holidays....and have a great day.