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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have had an outlook acct. for 18 months and now I cant log

Customer Question

I have had an outlook acct. for 18 months and now I cant log on. something is wrong with this
JA: How long has this been an issue?
Customer: It is suppose to be free
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: today
JA: What troubleshooting have you tried?
Customer: I have put in my email address. I need to access my email for real
JA: Anything else you want the email expert to know before I connect you?
Customer: I do not want to pay for this
JA: The Email Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: why should I have to pay for a free service?
JA: The Email Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: why can't you connect me to my email? ok
Submitted: 2 months ago.
Category: Email
Customer: replied 2 months ago.
are you there?
Customer: replied 2 months ago.
how much does it cost for you to securely connect to my device and fix it for me?
Expert:  Martin replied 2 months ago.

Hello Deborah, my name is ***** ***** how are you?

The service has a fee specifically because it's a free service and Microsoft do not do any type of tech support for free services, the same way Yahoo and Gmail don't. They would have to have millions of workers working without a salary to be able to provide their billions of users with free support.

I can connect with you and have this sorted for you.

You should receive a quote on your end of the page.

Martin