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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
he best option will be to either phone support or use a screen connect remote session so that I can connect to your computer directly and check on this for you.
I will send you the info.
We are genuine tech support company. I will help you step by step.
What is your computer operating system? Windows 10/8/7 or xp
Is it an issue with your hotmail(outlook.com) account?
Please reply back to me. Thank you.