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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't log into my computer this has never happened and my

Customer Question

I can't log into my computer this has never happened and my email is also wiped out of my phone
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows XP
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mainly my phone
JA: What troubleshooting have you tried?
Customer: I can't reset password ***** I can't access email to obtain code and it won't except my phone number for code
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Customer: replied 2 months ago.
Ok
Expert:  Sandy replied 2 months ago.

he best option will be to either phone support or use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.

Customer: replied 2 months ago.
I locked my account because I didn't hear back from anyone
Customer: replied 2 months ago.
Not sure if I trust the site
Expert:  Sandy replied 2 months ago.

We are genuine tech support company. I will help you step by step.

What is your computer operating system? Windows 10/8/7 or xp

Is it an issue with your hotmail(outlook.com) account?

Expert:  Sandy replied 2 months ago.

Please reply back to me. Thank you.