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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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The outgoing server setting is incorrect. It has

Customer Question

The outgoing server setting is incorrect. It has mail.twc.com - mail.twc.com and is denying sending emails on several accounts using the same server. I can not find anywhere I can edit the outgoing server setting.
Submitted: 1 month ago.
Category: Email
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Settings look like they need to be

mail.twc.com

port 587 with SSL / Authentication

we can do a remote session to look at Thunderbird, as settings may be a little different

Customer: replied 1 month ago.
I already have the correct incoming and outgoing and the port numbere
Customer: replied 1 month ago.
Something is locking one address and two others say another device is using it
Customer: replied 1 month ago.
Oh I don't have ssl authentication because tells me I can't send or receive then. Authentication is by password
Customer: replied 1 month ago.
I thought I paid extre for phone assistance
Expert:  Cody replied 1 month ago.

Another device is using it, that message doesn't make too much sense where are you seeing this?

Customer: replied 1 month ago.
I see it on two. One moment to check devices
Customer: replied 1 month ago.
Ok can't send on laptop now will check ipad
Customer: replied 1 month ago.
Checking another email account
Customer: replied 1 month ago.
Ok two sent ok but wasn't received by Gmail which has been my only hope
Expert:  Cody replied 1 month ago.

are you checking this on Thunderbird?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Now two that I got the device message are sending and receiving business is still problem am recon firming the outgoing on those
Customer: replied 1 month ago.
Ok business account has device message
Customer: replied 1 month ago.
Account in use by another device
Customer: replied 1 month ago.
Nothing in inbox etr
Customer: replied 1 month ago.
Business on windows laptop has can't send because connection to smtp timed out
Customer: replied 1 month ago.
iPad says other device on same
Customer: replied 1 month ago.
It boils down to double mail.twc. Com for outgoing which is what I asked about. How do I edit outgoing server setting?
Customer: replied 1 month ago.
I don't want to delete account and emails if I can help it. If I have to how do I save them?
Customer: replied 1 month ago.
Anybody there?
Expert:  Cody replied 1 month ago.

sorry I have to leave will open this to others.

Customer: replied 1 month ago.
Ok
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Besides the ipad and iphone, do you have another computer or mac?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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