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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Cannot login in! I know my id and password but a message

Customer Question

Cannot login in! I know my id and password ***** a message comes up saying it is incorrect!
JA: Have you tried having password ***** directions emailed to you?
Customer: I cannot get to my emails.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On tablet or laptop.
JA: What troubleshooting have you tried?
Customer: I tried to reset password ***** the only option is snail mail.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have a huge amount of emails and I need to delete most of them. I tried to start deleting them but they are too many. Is there a way ATT.net can clear them for me?
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me your problem email account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
I cannot get into my email account every time I enter my id and password ***** reply is either my id or password ***** ***** When I try to reset my password ***** will not process.
Customer: replied 1 month ago.
I do not have smart phone!
Expert:  Jess M. replied 1 month ago.

Please tell me your affected email account so that I can check its status and recovery options.

Customer: replied 1 month ago.
I cannot get your response Jess. My cell phone is not a smartphone!!!!
Expert:  Jess M. replied 1 month ago.

Are you chatting with me on your phone? Please tell me the affected email address.

Customer: replied 1 month ago.
Expert:  Jess M. replied 1 month ago.

Thank you. Please give me a moment to check the account.

Customer: replied 1 month ago.
CAN YOU ANSWER ME ON THIS SITE. I DO NOT HAVE THE TYPE OF CELL PHONE THAT I CAN TAP ON THE SCREEN TO SEE YOUR ANSWERS!!!!!!!
Expert:  Jess M. replied 1 month ago.

What was your last known password ***** your ATT email account? I believe you are already seeing my replies.