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Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 5250
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Have been locked out for a while. Please Help, The one and

Customer Question

Have been locked out for a while. Please Help
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: The one and only I want is gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: Account recovery
JA: Anything else you want the email expert to know before I connect you?
Customer: How to clear me of any other accounts for e- mail
Submitted: 6 months ago.
Category: Email
Expert:  Randy Computer Tech replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the Gmail address please?

You can reply to me here by typing in the box below please.

Customer: replied 6 months ago.
Customer: replied 6 months ago.
What' a next? I'm waiting
Expert:  Randy Computer Tech replied 6 months ago.

okay, thank you.

Give me a moment to check on this please.

Expert:  Randy Computer Tech replied 6 months ago.

what is the last password ***** remember for that email?

Customer: replied 6 months ago.
Blacksink13
Expert:  Randy Computer Tech replied 6 months ago.

okay, thank you.

Do you have the phone number ending in 11?

Customer: replied 6 months ago.
Expert:  Randy Computer Tech replied 6 months ago.

okay, I can send a verification code to that number via text.

What is the full number please?

Customer: replied 6 months ago.
I tried verification codes many timesDOES not work They claim they can not verify who I am. You can try if you wish. My full phone number is *****
Expert:  Randy Computer Tech replied 6 months ago.

A text message with a verification code was just sent , let me know that code please.

Customer: replied 6 months ago.
710436
Expert:  Randy Computer Tech replied 6 months ago.

okay, you have two step verification enabled on the gmail.

Do you have the yahoo email beginning with jz?

Customer: replied 6 months ago.
That is one of the old yahoo mail addresses I no longer use
Expert:  Randy Computer Tech replied 6 months ago.

okay, do you remember the password ***** you used for the yahoo?

Customer: replied 6 months ago.
No
Expert:  Randy Computer Tech replied 6 months ago.

what is the full yahoo email address?

Customer: replied 6 months ago.
Expert:  Randy Computer Tech replied 6 months ago.

Do you have access to this email?

y***************@******.***

Customer: replied 6 months ago.
No I don' t to any of my current nor old addresses . This is why I've come to you
Customer: replied 6 months ago.
Are you having any luck?
Customer: replied 6 months ago.
Hello- are you there?
Expert:  Randy Computer Tech replied 6 months ago.

Yes, I am still checking on this.

Customer: replied 6 months ago.
Hey Randy! Is there still hope?
Expert:  Shefin replied 6 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried accessing your gmail account on your computer?

Tank you.

S H E F I N

Customer: replied 6 months ago.
I assume you have given up. If so , please credit my Refund to my credit card . Thanks *****
Expert:  Shefin replied 6 months ago.

Hi,

Have you tried accessing your gmail account on your computer?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 6 months ago.
but I have no luck with the laptop either
Expert:  Shefin replied 6 months ago.

Hi,

Have you tried entering the old passwords, that is saved on your computer?

Thank you.

S H E F I N

Customer: replied 6 months ago.
How do I do that?
Expert:  Shefin replied 6 months ago.

Hi,

May I know the browser you were using to access your gmail? Is it Chrome?

Thank you.

S H E F I N

Customer: replied 6 months ago.
Safari
Expert:  Shefin replied 6 months ago.

Hi,

You can get instructions to view the passwords from the link below. Try all the passwords with gmail on your computer.

http://www.laptopmag.com/articles/manage-passwords-safari

Or http://osxdaily.com/2014/09/15/show-web-site-password-safari-mac-os-x/

Thank you.

S H E F I N

Customer: replied 6 months ago.
Can you access my computer remotely ? Is there a fee attached ?
Expert:  Shefin replied 6 months ago.

Hi,

I apologize that I cannot access your computer right now. You are using Mac OS X. Right?

Have you tried getting the password ***** Safari?

Thank you.

S H E F I N

Customer: replied 6 months ago.
No, My laptop is a HP and my cellphone is an Apple i7
Expert:  Shefin replied 6 months ago.

Hi,

Are you chatting from your Laptop? If so, I can access your computer.

Thank you.

S H E F I N

Customer: replied 6 months ago.
No, I am chatting from my new iphone thru messages
Expert:  Shefin replied 6 months ago.

Hi,

Can you open it on your Laptop? Or, if I give you a link, can I open it on your laptop?

Thank you.

S H E F I N

Customer: replied 6 months ago.
You can open it. Give me a link
Expert:  Shefin replied 6 months ago.

Hi,

On your Laptop, please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=b8c6cd1e-a5a2-49a7-b267-2ef999b68eae.

Thank you.

S H E F I N

Customer: replied 6 months ago.
I now cannot log into my laptop. Password ***** ***** Can I use this I-phone to go to the link
Expert:  Shefin replied 6 months ago.

Hi,

I apologize that I cannot access the iphone wit the link.

Thank you.

S H E F I N

Customer: replied 6 months ago.
Where does this leave me?
Expert:  Shefin replied 6 months ago.

Hi,

I can help you get a refund. Please contact our customer support to get a refund.

http://ww2.justanswer.com/help

Thank you.

S H E F I N

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