My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the Gmail address please?
You can reply to me here by typing in the box below please.
okay, thank you.
Give me a moment to check on this please.
what is the last password ***** remember for that email?
Do you have the phone number ending in 11?
okay, I can send a verification code to that number via text.
What is the full number please?
A text message with a verification code was just sent , let me know that code please.
okay, you have two step verification enabled on the gmail.
Do you have the yahoo email beginning with jz?
okay, do you remember the password ***** you used for the yahoo?
what is the full yahoo email address?
Do you have access to this email?
Yes, I am still checking on this.
Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Have you tried accessing your gmail account on your computer?
S H E F I N
Can I access your computer remotely and check the issue?
Have you tried entering the old passwords, that is saved on your computer?
May I know the browser you were using to access your gmail? Is it Chrome?
You can get instructions to view the passwords from the link below. Try all the passwords with gmail on your computer.
I apologize that I cannot access your computer right now. You are using Mac OS X. Right?
Have you tried getting the password ***** Safari?
Are you chatting from your Laptop? If so, I can access your computer.
Can you open it on your Laptop? Or, if I give you a link, can I open it on your laptop?
On your Laptop, please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
I apologize that I cannot access the iphone wit the link.
I can help you get a refund. Please contact our customer support to get a refund.