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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have been sending emails via outlook on my pc. just

Customer Question

james, i have been sending emails via outlook on my pc. just noticed that the emails i have sent this week are still visible but when i look at emails sent last week and prior weeks, i now see an older sent email listing but the latest date is now sept. i can't find the emails sent form mid sept through last week. how do i recover these?
JA: How long has this been an issue?
Customer: just noticed it today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser...i have an email account with go-daddy.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: the funny thing is when I go directly to go-daddy, the emails sent during the same time period i noted above are missing.
JA: What troubleshooting have you tried?
Customer: none...can you help? price?
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 7 months ago.
Category: Email
Expert:  Jess M. replied 7 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the domain name of your email account?

Also, have you been using your other devices like smartphones to access this same email account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 7 months ago.
GRS-USA.com or global reliability solutions.com
Expert:  Jess M. replied 7 months ago.

Thank you for writing back. So your email address ends with @grs-usa.com. Have you been using your other devices like smartphones to access this same email account?