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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Two weeks I areceived no E mai;s then after calling comcast

Customer Question

two weeks I areceived no E mai;s then after calling comcast three times I received 14000 e mails, some from last year. How do I delete them. I think there are 400 current ones with them, unread.
JA: Just to clarify, what email service provider are you using?
Customer: Coomcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser Firefox
JA: What troubleshooting have you tried?
Customer: I have tried highliting a whole page of them then pushing the delete button but I don/t know if its working there are so many
JA: Anything else you want the email expert to know before I connect you?
Customer: After I deleted some with the above message, the trash was full and it wouldn't do any more. I did not know how to empty the trash
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using an email program like Windows Live Mail or MS Outlook 2010 to send and receive emails using your Comcast email account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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