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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cleaned my computer saved passwords inclided and now can't

Customer Question

Hi, I cleaned my computer saved passwords inclided and now can't log in to my emails. I have 2 email addresses.***@******.*** and***@******.***. Help please.
JA: Have you tried having password ***** directions emailed to you?
Customer: No.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop which is tethered to my tablet and occasionally my phone
JA: What troubleshooting have you tried?
Customer: None. Not sure how to do it.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. In your laptop, how do you access these email accounts? Are you using an email program like MS Outlook 2016, Windows Live Mail, or Thunderbird? Or are you using a web browser like Internet Explorer, Safari, Firefox or Chrome?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 month ago.
Thankyou for your help so far but I have solved my issue.
Expert:  Jess M. replied 1 month ago.


Thank you for writing back and I am glad that you were able to solve your email problems on your own.

If you need assistance any time in the future, just let me know. I will be happy to help.

Best regards,