How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My account ... [email protected] won't let me sign in,

Customer Question

my account ...***@******.*** won't let me sign in
JA: Have you contacted anyone about your account?
Customer: that's what I'm trying to do
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: basically tried to change my password ***** got 6 digit code sent [email protected] Entered it but got a message saying it could not be verified
JA: Anything else you want the email expert to know before I connect you?
Customer: I've had this account and password ***** awhile
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. When was the last time that you were still able to access the problem email account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess