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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm having problems with Windows 10 Outlook and i'm told

Customer Question

Hello James, i'm having problems with Windows 10 Outlook and i'm told that they are working on the problem. However, i realized that i only have one email account registered which is***@******.***. Since, windows is losing my emails, i wish to add my other gmail account which is***@******.***. in the event i lose my outlook emails I can then have the means of retrieving my gmail emails.
JA: How long has this been an issue?
Customer: about a month or better.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I check my emails on my IPhone 6S and i follow up later on my ASUS Tablet.
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no really
Submitted: 7 days ago.
Category: Email
Expert:  Jess M. replied 7 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you also using a Windows computer to access your emails? Or only with your iPhone and the Asus tablet?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 7 days ago.
No windows computer
Expert:  Jess M. replied 7 days ago.

Thank you for writing back with that information. But you mentioned you are having "problems with Windows 10 Outlook". What did you mean by that?