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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I am getting a lot of junk email. And sometimes start when I

Customer Question

I am getting a lot of junk email. And sometimes start when I log on.
JA: Have you tried having password ***** directions emailed to you?
Customer: No, I was thinking about changing email address. But I want to keep my old emails
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browse
JA: What troubleshooting have you tried?
Customer: None. I see Echo sound test on my contact list
JA: Anything else you want the email expert to know before I connect you?
Customer: How can I delete that?
Submitted: 3 months ago.
Category: Email
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer, a Mac or a smartphone to access your email account?

Also, what email provider are you using: Hotmail? Outlook.com? Gmail? Yahoo Mail? or others?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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