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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Before I leave my company I need to move my emails from my

Customer Question

Hi Pearl, Before I leave my company I need to move my emails from my company gmail account to a personal gmail account. I've used googles takeout to backup the emails but I don't understand the instructions to restore. Can you help w this? Thanks, Janis
JA: How long have you had this issue with your Gmail account?
Customer: I just started working on it yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Can you help me restore from one gmail account to another? I'm on a pc right now.
JA: What troubleshooting have you tried?
Customer: Do you know how to do this?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Email
Expert:  Mr.Med replied 5 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 5 months ago.
No thank you. Please tell me how to do it.
Customer: replied 5 months ago.
Do you know how to move emails from 1 gmail account to another gmail account?
Expert:  Mr.Med replied 5 months ago.

Please use one of these methods :

Let me know if you need further assistance

Thank you

Customer: replied 5 months ago.
I followed instructions to use Takeout to create a backup of the old gmail account. Then opened the new account in Firefox (Thunderbird) but have not been able to restore the file.
Customer: replied 5 months ago.
If that had worked I wouldn't have needed an expert.
Expert:  Mr.Med replied 5 months ago.

I'm sorry about that, Please Let me open your question to other experts

Thank you

Customer: replied 5 months ago.
This is a common problem -- downloading emails from one gmail and restoring to another gmail account.
I'm trying to do it through Thunderbird. Is there someone there that knows how to do this and can discuss the specific issues?
According to Mozilla, I'm supposed to copy the archived file created by Takeout to the Thunderbird directory but I don't have that directory structure on my computer.
Customer: replied 5 months ago.
I can't wait 24 hours. I'll have lost all of the old emails by then. How do I get a refund?