Welcome, I am Cory. Thank you for asking your question today.
Do you access email at gmail.com only?
Would you like me to connect remotely and look at this?
Remote connection is a premium service and that is why it is an extra charge.
I can connect remotely for a lower cost of $19.
You paid deposit and then you have a free week trial to ask questions as I believe it to be.
It would be a lot quicker for me to connect remotely and see the issue than try for hours to try to explain it to you. If I am not able to fix it, we do offer a 100% money back promise.
Please login the email account
Please click https://mail.google.com/mail/u/0/#settings/filters to go to filter settings. If any are setup, please delete them.
You had none?
Please click https://mail.google.com/mail/u/0/#settings/fwdandpop and see if it is being forwarded to another email address.
Gmail.com is where you get emails? Not Outlook or Windows Live?
I'd like to look at this remotely and see if I can fix it.
Are you still with me?
They should be off if you do not use an outside program.
Right, its an outlook.com email account? You do not access the Gmail anywhere else but Gmail.com?
Yes, then disable both of them.
Did that fix it?
Yes, you can create a Google Voice number for each email account by going here https://www.google.com/voice and setting it up or clicking 'Get a Voice Number' on the left side of the page.
Please let me know if you have any other questions about this request and I will gladly answer them for you.
If you do not have anymore questions, please remember to rate my answer with the stars at the top of the page to give me credit for assisting you.