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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am over 50, so a bit out of the tech loop--how do I delete

Customer Question

I am over 50, so a bit out of the tech loop--how do I delete emails in my gmail account under trash, as well as other headings? Does anyone talk to anyone any more?
Submitted: 5 days ago.
Category: Email
Expert:  Viet - Email Tech replied 5 days ago.

Hi,

I'm sorry about the issue. Do you go to the google / gmail website to access your gmail email? Or do you use an email program, such as Outlook, Mac Mail, Thunderbird, Windows Live Mail, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 5 days ago.

If you open the Trash, does it give you the option to Empty Trash?

- And/or if you open an email message in any heading, can you click on the Trash icon (or delete icon / option)?

- What's the make/ model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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