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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I have been trying to get into my account for 4 days and it

Customer Question

i have been trying to get into my account for 4 days and it keeps telling me i'm not providing enough information. I've just started a new job and really need access to my emails.
JA: Have you contacted anyone about your account?
Customer: no not sure who to
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and laptop
JA: What troubleshooting have you tried?
Customer: just the steps from my hotmail account
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  bbao replied 6 months ago.

Which email service are you referring to?

Customer: replied 6 months ago.
Hotmail
Expert:  bbao replied 6 months ago.

Did you go through the questions like recent 3 email addresses you sent to and 3 email subjects you sent?

Customer: replied 6 months ago.
it said it wasn't enough. I'm not sure who i've emailed lately as i have been busy with a new job.
Expert:  bbao replied 6 months ago.

I know people always can't remember this kind of info but it IS important for Microsoft to identify you are the true own of the email box.

Customer: replied 6 months ago.
i know i emailed my son, thats the only one i'm 100% sure of, the others are earlier in the month
Expert:  bbao replied 6 months ago.

You have to try your best to recall the information. No one else can replace you for that simply because it is your account and no one else can know that much than you.

However, I can give you some hints:

1. if you think someone ever received your email, give him or her a call. e.g. give your son a call and let him search all emails from you and tell you the exact subject of your emails (more better) and tell you his email address again. (the one received your Hotmail message).

Customer: replied 6 months ago.
is that the only thing i can do?
Expert:  bbao replied 6 months ago.

2. if you have 2nd email address or cell phone number associated with your Hotmail address, try getting access to them.

Expert:  bbao replied 6 months ago.

Were you asked for 2nd email address and/or cell phone number?

Customer: replied 6 months ago.
i have a gmail account, the one that hotmail are sending my info to
Customer: replied 6 months ago.
i can access that one
Expert:  bbao replied 6 months ago.

That's great. Were you asked to send verification code to the Gmail address?

Customer: replied 6 months ago.
i have put that code in with my answers to the questions but they still wont let me in
Expert:  bbao replied 6 months ago.

Most likely, you were stuck for the 3 email addresses and 3 subjects!

Customer: replied 6 months ago.
i put 4 email addresses and 2 subjects
Customer: replied 6 months ago.
if they decide to let me back in, do they send me a temporary password
Expert:  bbao replied 6 months ago.

If you have 4 email addresses, that's good. Call the owners of these emails address, let them search for your emails for you....then you get verified email address and subjects!

Expert:  bbao replied 6 months ago.

if "they" is referring to Microsoft, they will ask you to input new password ***** No temp password.

Expert:  bbao replied 6 months ago.

Call your friends or family members now. Get more verified email addresses and subjects.

Customer: replied 6 months ago.
ok
Expert:  bbao replied 6 months ago.

Once collected all info (4 x email addresses + exact subject), come back and lets reset the password *****

Exact means no any character is wrong or missing.

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