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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I type in my email address and get a message that says there

Customer Question

I type in my email address and get a message that says there was an issue with my account. When I retry, it never lets me access the mail
JA: Just to clarify, what email service provider are you using for this account?
Customer: outlook.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: always on a laptop
JA: What troubleshooting have you tried?
Customer: I bought smartfriend from HP and after several attempts got the account back working for several months. Now I am having an issue again and they told me to contact my provider.
JA: Anything else you want the email expert to know before I connect you?
Customer: I was able to access my account only when I went through the outlook site, it never updated my emails right to the desktop
Submitted: 9 days ago.
Category: Email
Expert:  Josh replied 9 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 days ago.

Which email program are you using that doesn't work?

Customer: replied 9 days ago.
outlook.com
Expert:  Josh replied 9 days ago.

Can I connect to your computer to view and fix the issue?