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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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How do I get to the new password page when it skips it and

Customer Question

How do I get to the new password ***** when it skips it and goes to a different page,
I have two temp. passwords so can you send a new one
Submitted: 7 months ago.
Category: Email
Expert:  Martin replied 7 months ago.

Hello again.

Expert:  Martin replied 7 months ago.

From your computer click the following link:

https://ngmt.screenconnect.com/?Session=7a6d4141-da34-48c0-bb3e-26f85e396e6a

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 7 months ago.
I give up
you just can't understand the concept of using the temp, password ***** then enter your new one and then confirm it.***@******.***
Expert:  Martin replied 7 months ago.

Jack, click on the link I gave you above and run the program that downloads so I can connect with you

Expert:  Martin replied 7 months ago.

Alternatively, give me your ZIP code and I'll look it up for you from my end